Policies

Welcome

Welcome to Feminine Fusion. I am a creative Australian with a quirky sense of humour.  I love to express  my sense of fun when designing my eclectic mix of jewellery using recycled sterling silver, copper, brass, organic stones, glass and ceramic.

Payment

I would appreciate payment within 3 days thank you or your order may be cancelled so, if there is a delay in payment please keep in touch.
PayPal is the accepted method of payment.
You do not need a PayPal account just pay through PayPal using your credit card.
Australian buyers may pay direct to my bank – please contact me for details.

Shipping

I will process items within 3 days of receiving payment.
I will use Australia Post to ship items gift wrapped in a bubble mailer to save you postage costs.       I will only use the gift box option if you request it or if the item does not meet the Australia Post’s maximum thickness policy of 20mm,                                                                                           Postage to Australia (bubble mailer) $3.00 + 50c each extra item (gift boxed) $9.00 per item.                Postage to Rest of the World (bubble mailer) $8.00 + 50c each item extra. Gift boxed option to be quoted individually depending on postal zone.
I use standard domestic and international post without tracking but if you wish to upgrade to parcel tracking you can, but it is at a higher cost.
International Customers Please Note – As I am shipping from Australia, your item to may take up to 2-3 weeks to reach you. Deliveries to the US may only take 7 days.

Refunds and Exchanges

I am happy to offer refunds or exchange if lodged within 10 days of receiving item in original condition.
contact me as soon as there is a problem and I will do my best to rectify the situation.
Cost of return postage is your responsibility.

Additional Policies and FAQs

My jewellery is hand made and so may have slight inconsistencies or  imperfections which in no way detracts from the attractiveness of the piece. This is just part of  the nature and joy of owning a hand crafted piece created just for you.

STERLING SILVER, COPPER AND BRASS CARE
Sterling silver will last for generations with proper care. To prevent tarnish store your jewellery in a cool, dry place. Silver tarnishes when exposed to air, so try to keep your silver in airtight zip lock plastic bags or an airtight container when not in use. This will help to slow the tarnishing process and protect your jewellery from scratching.
Remove when cleaning, swimming and taking a shower. Always remove your jewellery before using any product that contains bleach, ammonia, alcohol, fingernail polish removers that contain acetone, and turpentine. Some of these can cause a breakdown in the metal alloys leaving the your jewellery beyond repair and dull or even pit the surface of your gemstones.
Remove when sleeping. Movement during sleep can also cause stress.
The best way to clean your jewellery is with a professional jewellery polishing cloth. The cloth is treated with cleaning chemicals and not only will the cloth last a long time, it will give you an amazing shine each and every time. Rub gently and a lengthwise motion and it will also shine the stones.
Silver polishing cloths are available at major supermarkets, hardware and jewellery stores.
Use a non-abrasive brand name liquid or paste silver polish to remove heavy tarnish. Rinse thoroughly with warm water to remove all traces of polish from your gemstones. Dry your jewellery before storing it in an airtight zip lock bag or container. Never use toothpaste as it is very abrasive.
Never dip any silver jewellery in ‘dip’ solutions or commercial cleaning solutions even though it may say that it is for silver jewellery. Dip cleaners will work the first few times, but after that, the silver jewellery may change colour and will never look the same. Also stones and beads may be damaged by dip solutions.
If you find you need more than a polishing cloth, another simple way to clean your silver jewellery is to fill an aluminium pan with really hot (but not boiling) tap water. Add about 2 teaspoons of baking soda and 1 teaspoon of salt. Stir a bit. Add your jewellery and let soak for 10 minutes. Rinse and dry thoroughly. (Note: some dyed beads may lose their colour when cleaned in this manner. Test first before cleaning the whole piece.)

Brass and copper components will patina over time. This is a natural occurrence. However, copper and brass are very simple to care for. While they do tarnish more quickly than sterling silver, they can be restored to their original shine easily. Methods for cleaning and shining copper and brass jewellery are:

Commercial copper/brass cleaner. Be sure that any stones in the jewellery can withstand the chemicals in the cleaner or do not use it.
Worcestershire sauce does a great job of cleaning copper and brass jewellery. This method should not be used with gemstones or pearls that cannot be cleaned with chemical cleaners, as the acid in the sauce may affect more delicate stones.
The acid in the tomato of the ketchup shines up copper and brass quite nicely. This method can be messier than the Worcestershire. Here is the link to my You Tube Video of a super quick demo of the easy cleaning process.  Avoid getting ketchup on the same types of stones as should not be used with chemical cleaners.

As with sterling silver, copper and brass jewellery will tarnish more slowly if stored in an airtight zip lock plastic bag or jewellery case with anti-tarnish paper.

I am happy to discuss custom orders, you only have to ask.
Your comments and feedback are important to me.